Withdrawal Policy

 

Right of Withdrawal
 
As far as Thomaskirche Bach 2000 Marketing GmbH offers services in the name of event organisers in the area of leisure activities, especially tickets to events, this shall not be considered a distance contract under Section 312 b BGB (German Civil Code). This means that the two-week right of return will not apply in this case. Thus each ordering of tickets shall become binding directly after confirmation by Thomaskirche Bach 2000 Marketing GmbH in the name of the organiser, and will oblige the customer to accept and pay the ordered tickets.
 
Right of Withdrawal for Consumers
 
Consumers have a right of withdrawal according to the following provisions. A consumer, within the meaning of Section 13 BGB (German Civil Code), shall be every natural person who enters into a legal transaction for a purpose that is predominantly outside his trade, business or profession.
 
Withdrawal Policy
 
You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is fourteen days from the date on which you or a third party appointed by you, who is not the forwarder, took possession of the goods. To exercise your right of withdrawal, you must inform us
 
Thomaskirche-Bach 2000 Marketing GmbH
Thomaskirchhof 18
04109 Leipzig
GERMANY
Fax: +49 (0)341 - 22 22 42 05
Email: thomasshop@thomaskirche.org
 
of your decision to cancel this contract by means of a clear statement to this effect (e.g. a letter sent by post, fax or e-mail). You can download and submit the specimen withdrawal form on our website or use any other explicit form of communication. The withdrawal period has been observed as long as you dispatch the notification that you are exercising your right of withdrawal before the end of the withdrawal period.
 
Consequences of Withdrawal
 
If you cancel this contract, we shall refund to you all payments which we have received from you, including delivery charges (except for additional costs incurred as a result of the fact that you requested a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days from the date on which we receive the notification of your cancellation of this contract. For this refund we shall use the same means of payment that you used in the original transaction, unless expressly otherwise agreed with you; under no circumstances shall any charges be debited to you for this refund.
We reserve the right to refuse a refund until we have received the goods or until you have provided proof that you have returned the goods, whichever of these occurs first.
You shall send back or hand over the goods to us without delay, at the latest within fourteen days of the date on which you notify us about the cancellation of this contract. The dispatch of the goods before the expiry of the 14-day period is sufficient to observe the period. You shall be responsible for the direct costs of returning the goods. You are only responsible for any loss of value of the goods if such loss of value is the result of handling not required to determine the suitability, characteristics and function of the goods.
 
Exceptions from or Early Expiry of the Right of Withdrawal
 
The right of withdrawal does not apply for contracts regarding
  • the supply of goods which are not pre-manufactured and which were made to the customer’s specifications, based on an individual choice by the customer or clearly personalized;
  • the supply of goods which are liable to deteriorate or expire rapidly;
  • the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;
  • the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires early for contracts regarding

  • the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery

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